Introduction
At Eyal Tours, we strive to ensure that every product you receive meets your expectations. This Returns & Refund Policy outlines our guidelines for returns, replacements, and refunds. By placing an order on our site, you agree to the terms below.
Return Eligibility
We currently do not accept general returns or exchanges unless the item you received is:
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Damaged during transit
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Defective or non-functional
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Incorrect or not as described
Conditions for Return
To be eligible for a return or replacement:
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The item must be reported within 48 hours of delivery.
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It must be in its original condition, unused, and in original packaging.
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You must provide photos showing the issue (damage, defect, or incorrect item).
How to Request a Return or Replacement
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Email us at [email protected] with the subject line: Return Request – [Your Order Number]
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Include the following in your message:
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Full Name
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Order Number
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Photos of the item and packaging
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Description of the issue
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We will review your request and respond within 2–3 business days with further instructions.
Refund Policy
Since we operate exclusively through Cash on Delivery (COD):If your return is approved, we may offer:
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A replacement item
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Non-Returnable Items
We do not accept returns or offer refunds for:
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Products that were delivered in good condition
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Items damaged due to misuse or neglect
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Items returned after 48 hours of delivery
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a verified defect, damage, or incorrect item sent.
Changes to This Policy
Eyal Tours reserves the right to update or revise this policy at any time. Changes will be posted on this page with an updated effective date.